Return & Exchange Policy

At ScentsForAll, customer satisfaction is our top priority. However, due to the nature of our products and for health and hygiene reasons, we maintain a strict no-return policy. Please review the policy carefully before making a purchase.

1. All Sales Are Final

We do not accept returns on any products, regardless of whether the item has been used or not. Please ensure that you have selected the correct product(s) before completing your purchase.

2. Exchange Policy (If Applicable)

We may offer an exchange only under the following strict conditions:

• Unopened and Sealed: The product must be in its original, unopened packaging with all protective seals intact.
• Undamaged Condition: The item must be in resalable condition with no visible signs of wear, use, or tampering.
• Timely Request: Exchange requests must be initiated within 7 calendar days of delivery.
• Authorization Required: Exchanges will only be processed with prior written authorization from our support team.

To request an exchange, please contact our customer service at Admin@scentsforall.com with your order number and photos of the item(s).

3. Shipping Responsibility

Customers are responsible for all shipping costs related to exchanges, including sending the product back to us and the cost to ship the exchanged item to you. Original shipping charges are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include clear photos of the damaged item, the packaging, and your order information. Once approved, we will ship a replacement at no additional cost.

Please note: Minor imperfections in packaging (e.g., dents or scratches on the box) are not considered damage unless the product itself is affected.

5. Refusal of Exchange

We reserve the right to refuse an exchange if:

• The product has been opened or used
• There are signs of tampering or damage not caused by transit
• The return is requested outside of the 7-day window
• The item was purchased on clearance, marked as "final sale", or part of a promotional bundle

6. How to Initiate an Exchange Request

1. Email us at Admin@scentsforall.com with your order number, reason for exchange, and photos.
2. Await instructions and approval from our customer service team.
3. If approved, securely package the product and ship it to the address provided.
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4. Once we receive and inspect the item, we will notify you of the status of your exchange.

Questions?

If you have any questions or need assistance, please contact our customer support team at:

📧 admin@scentsforall.com
📞 (732)412 1111
Hours: Monday – Friday, 9 AM to 6 PM EST