Damage or Defective Product Policy

At ScentsForAll, we take great care in packaging and delivering your order. However, in rare cases products may arrive damaged or with defects. To help us resolve your issue quickly and efficiently, please follow the steps outlined below.

What to Provide When Reporting a Damaged or Defective Product

• Clear Photos: Provide photos of the damaged product and/or packaging. Ensure the damage is clearly visible.
• Short Video (if applicable): Share a brief video if:
  • The sprayer or applicator is not working
  • The product is leaking
• Outer Packaging: Include a photo of the outer shipping box, especially if it shows visible damage during transit.

Why This Information Helps

Providing clear evidence allows our support team to:

• Verify the extent of the damage or defect
• Process your claim faster
• Arrange a replacement or resolution without unnecessary delays

How to Submit Your Claim

Please email the required details to Admin@scentsforall.com with:

• Your order number
• Description of the issue
• Attached photos and/or video

Our customer support team will review your submission and respond within 1–2 business days with the next steps.

Thank You for Your Cooperation

Your assistance in providing complete details ensures we can resolve damaged or defective product claims quickly, fairly, and efficiently. We appreciate your trust in ScentsForAll.